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Job Responsibilities First point of contact for all support queries relating to the legal tech products. Logging of requests and problems. End to end resolution of simple issues and escalation of complex issues to the appropriate Knowledge Engineer. Preparation of team knowledge bank documentation and gathering of information to knowledge share with team Reporting and general maintenance of the Legal Tech products. Skills Required 1-2 years' experience of Desktop Support/Service Desk Analyst, Legal Technology would be a bonus! Strong knowledge Microsoft Office 365 iManage, HighQ, Bryter,... more ->
Our client are looking for an IT Hardware Technician to work in a workshop environment within the filtration department. General tasks include filtering, visually inspecting and testing and cleaning various types of IT equipment Including, Laptops, Desktops, Screens, Handheld devices, Phones. We are ideally looking for someone who has some IT knowledge with good attention to detail and be able to complete various admin tasks including updating documentation relating to the job role Act in accordance with company security policies. How to apply? Email your CV to (see below) People Source... more ->
Our major retail client is seeking a new Senior Digital Support Manager to join their new Digital Centre of Excellence team. Burton Upon Trent - 2 Days a week Job Description: As the Senior Digital Support Manager, you will be responsible for leading a team in ensuring the smooth operation and support of our client's digital technologies. Your primary duties will include: Line managing a team, focusing on performance management, development, and retention. Establishing and operating a new Digital Support Center of Excellence (CoE), encompassing service and incident management, vendor... more ->
I have an immediate need for 4 x 1st Line Support Analysts to join an established and well known Software House based near Chorley. PURPOSE OF JOB: To provide an excellent customer experience by providing first class remote support. SUMMARY OF ROLE: Support our customers in the use of the applications, hardware and services covered within their maintenance contract. Provide office-based telephone, email and remote access support. Take ownership of incidents from start to finish, escalating and feeding back to the customer as required. Ensuring all tasks meet with the standards expected by the... more ->
1st Line Helpdesk Engineer Ideal for someone with 1-3 years experience in 1st line support looking to progress £25,000 - £30,000 depending on experience Southampton, primarily office based Excellent opportunities to learn, grow and upskill in your career My client is a leading provider of corporate IT solutions to enable businesses. They provide a range of software and hardware solutions including Wi-Fi, superfast Internet and VOIP technology. After several years of successful trading and steady growth they are re-investing into the technology teams and growing steadily in 2024. As such, they... more ->
A leading world class university based in central London is seeking to recruit a Student System Support Manager on a permanent basis. The Student Systems Support Manager is responsible for managing the technical support provided to users of the university student system (SITS) and associated applications including managing a team of 6 student system support staff. The team consists of Student Support Administrators who provide first and second line support to users across the university, working closely with both end users to provide support on key processes as well as with internal... more ->
My Client, a notable banking organisation is currently looking for an experienced System Ops Support for a long term contract opportunity based in East London. £280 per day (inside IR35, via an umbrella company) 6 months, extendable 3 days a week in Canary Wharf/2 days remote The ideal System operations Support will have the following experience: 1st line Support Engineering experience within a bank OR financial environment Experience supporting applications within a production environment Extensive experience of maintenance of the Windows server environment. Experience liaising with... more ->
Lynx are working with a growing Managed Service Provider based in the Hampshire area who are looking for a 2nd Line Support Engineer to join their team. As the 2nd Line Support Engineer, you will be working within a team of five which involves 1st, 2nd and 3rd Line Engineers. Key Skills & Experience: Minimum of 2 years working in a 2nd Line Support/Service Desk function Understanding of Change Control Processes Full UK Driving Licence & own a car Eligible for SC Clearance Managed Service Provider experience (desirable) The role is office based for the first 4-8 weeks and then there will be... more ->
ROLE: Second Line Application Support Engineer SALARY: Up to £34,000 LOCATION: Coalville (Hybrid with 2 office days per week - Tuesdays & Wednesdays) HOURS: Monday-Friday - Shift patterns on Rota Basis: 7am-3pm, 9am-5pm & 11am-7pm Our client has been embarking on an exciting journey into the SaaS and Serverless technology arena and is continuing to make developments to their product set and applications. This offers a brilliant opportunity to join a constantly evolving technology organisation with a family values core and be able to thrive. You will be joining an established 1st and 2nd Line... more ->
Company Description Come join us and make a difference in the world! Discover more at www.necsws.com NO AGENCIES PLEASE Job Description The End user administrator role is to provide a single point of contact for all NEC Employees, to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal Workstation performance. The person will also troubleshoot problem areas (in person, by... more ->
Finance Systems Manager - Permanent - London/Hybrid - £103,000 per annum A fantastic opportunity has arisen for a Finance Systems Manager to join our London based global law firm on a permanent basis. Responsible for the overall management and continual improvement of the Finance Systems Support Team Provide clear structure and direction for the support team in the provision of high quality expert financial systems support to users Proactively lead and assist in training and user education. Create and maintain administration and user documentation Ensure that identified projects and... more ->
If you're looking for an opportunity to thrive in an environment that keeps up to date with new technology then this could be for you You will need to have been residing in the UK for the last 5 years (as you'll need SC level clearance after joining) Our client is looking for an experienced, 2nd Line Support Engineer with strong experience in a similar role previously and with strong analytical and technical skills, having hands on experience in IT industry. This means working with latest technologies and supporting users is something you'll look forward to. You will need to have experience... more ->
JOB TITLE: SC cleared Solution Support Engineer LOCATION: Aldermaston, SALARY: £56,525 WORKING HOURS: Standard office hours 9 day working fortnight, every other Friday off Holding SC or DV clearance is a MUST. Due to the clearance required we can only progress with British nationals Purpose of the role We are looking for customer-focused and enthusiastic candidate for the Software Discovery and Packaging Team, who has a genuine interest in solving IT issues and is empathetic to our client needs and requirements. The applicant should have a very good understanding of software application... more ->
If you fancy working for a close-knit software house where people tend to stay for a long time, in no small part because of the culture and industry they're working in....Then this is the ideal IT Management role for you! This is a newly created role within the business and I'm looking for a seasoned IT Manager to come in and lead a talented team, taking the reigns on their daily workloads, but also managing their potential growth and progression. Their products and applications are truly enterprise-scale and their users 100+ countries. My client develop enterprise-scale software for a global... more ->
Oracle HR Administration & Helpdesk Support (Oracle HCM and Payroll) £200 per day - INSIDE IR35 (must use Payroll Company) - 6 months - ASAP Start Winchester location - Hybrid working 2/3 days per week We have a 6 month contract available for a HR/Payroll People person to work as part of a direct Helpdesk team. Tasked with enhancing information relating to self-service via the Intranet and identifying ways of working to heighten colleague experiences. Responsibilities as part of People Services Helpdesk Function. Provide effective administration of job details through Oracle HCM system Lead... more ->
1st Line Service Desk Support Analyst - Nottingham £27,000pa + £5000pa On Call Allowance (On-Call Rota is 1 Week in 8) + Full Benefits Package + Career Development. Nottingham City Centre + Hybrid Working also - 6 Week Rota (3 x Weeks at Home then 3 x Weeks in the Office) This role requires the flexibility to do rotational day shifts between 06:00 and 19:00 This established and well known Legal company ranked No 1 in the UK, are seeking a committed and professional Service Desk Analyst to offers 1st Line Support to their UK wide user base. Reporting to the Service Desk Delivery Manager, you... more ->
Global Investment Banking firm seeks an experienced Front Office Production Support Manager to lead the EMEA function across the Rates and Credit Business. Focusing specifically on Pricing, RFQ and Execution applications. You will be responsible for the regional leadership, governance, oversight, and execution of production services for the Rates & Credit Front Office business, using your technical and business knowledge in this challenging and trader-facing role. Experience with electronic trading applications connecting to external trading venues and vendors, including Bloomberg, Tradeweb... more ->