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Are you an experienced Technical Support Team Lead with a passion for customer service? Our client is a rapidly growing healthcare organisation committed to improving the patient journey through innovative technology solutions. Their vision is to revolutionise healthcare delivery by leveraging cutting-edge IT Technology and processes. As 1st Line Support Team Lead, you will play a pivotal role in ensuring exceptional customer service and efficient problem resolution. You'll lead and manage a team of talented 1st Line IT engineers and resolve technical issues related to the internally... more ->
We are looking for a Business Support Technology Lead to join our Risk IT/Corporate IT team. This team supports businesses across Risk, Finance, Compliance and HR with a suite of applications. These applications are a combination of in-house and vendor technology. The team are responsible for developing these applications in line with stakeholder requirements - those stakeholders primarily being the various businesses and IT who will drive functional enhancements alongside maintenance activities like IT Security. The team is also responsible for maintaining a stable and performant production... more ->
1st Line Technical Support Agent Brief Overview of role/project: We are looking for someone with a flexible, dynamic, can-do attitude, working in a fast-paced environment, join a friendly and collaborative team, to be our first point of contact for the customer related support activities. A 1st Line Technical Support Agent to add value to an existing technically diverse team of engineers, with a right 1st time attitude, with an attention to detail is a must. Can you be clear concise when engaging the customers, updating the customer efficiently in a prompt manner and own technical issues... more ->
1st Line Technical Support Agent 6 month rolling PAYE Contract Bracknell on site, 24/7 working 4 days on 4 days off - mixture of day and nigh 12 hour shifts. Brief Overview of role/project: We are looking for someone with a flexible, dynamic, can-do attitude, working in a fast-paced environment, join a friendly and collaborative team, to be our first point of contact for the customer related support activities. A 1st Line Technical Support Agent to add value to an existing technically diverse team of engineers, with a right 1st time attitude, with an attention to detail is a must. Can you be... more ->
We are looking for a Atlassian Application Support Engineer to work within the public sector. Location: Hybrid working - London or East Kilbride About the role : You will be responsible for the ongoing maintenance and development of our Atlassian Data Centre. Essential Skills: The ideal candidates will hold Active SC clearance and have a proven Atlassian Application Support background, with the following skills/experience: Experience in the Atlassian Data Centre administration, configuration and support of Jira and Confluence. In-depth Jira, Jira Service Management, Confluence configuration... more ->
Job Responsibilities First point of contact for all support queries relating to the legal tech products. Logging of requests and problems. End to end resolution of simple issues and escalation of complex issues to the appropriate Knowledge Engineer. Preparation of team knowledge bank documentation and gathering of information to knowledge share with team Reporting and general maintenance of the Legal Tech products. Skills Required 1-2 years' experience of Desktop Support/Service Desk Analyst, Legal Technology would be a bonus! Strong knowledge Microsoft Office 365 iManage, HighQ, Bryter,... more ->
IT Graduates, keen to start in your first IT Support role? Would you like to receive ongoing training and development? You'll join a really friendly and collaborative team who currently deal with all IT Support calls for a multi-site user base. This is a role where you will have the opportunity to get hands on and learn a broad range of IT technologies - Desktop, Networks, Cloud, Cyber Security and much, much more! The organisation is undertaking a group wide digital transformation, applying a cloud first approach. You will be trained to provide onsite 1st Line Support - desktop... more ->
Our major retail client is seeking a new Senior Digital Support Manager to join their new Digital Centre of Excellence team. Burton Upon Trent - 2 Days a week Job Description: As the Senior Digital Support Manager, you will be responsible for leading a team in ensuring the smooth operation and support of our client's digital technologies. Your primary duties will include: Line managing a team, focusing on performance management, development, and retention. Establishing and operating a new Digital Support Center of Excellence (CoE), encompassing service and incident management, vendor... more ->
1st Line Helpdesk Engineer Ideal for someone with 1-3 years experience in 1st line support looking to progress £25,000 - £30,000 depending on experience Southampton, primarily office based Excellent opportunities to learn, grow and upskill in your career My client is a leading provider of corporate IT solutions to enable businesses. They provide a range of software and hardware solutions including Wi-Fi, superfast Internet and VOIP technology. After several years of successful trading and steady growth they are re-investing into the technology teams and growing steadily in 2024. As such, they... more ->
My Client, a notable banking organisation is currently looking for an experienced System Ops Support for a long term contract opportunity based in East London. £280 per day (inside IR35, via an umbrella company) 6 months, extendable 3 days a week in Canary Wharf/2 days remote The ideal System operations Support will have the following experience: 1st line Support Engineering experience within a bank OR financial environment Experience supporting applications within a production environment Extensive experience of maintenance of the Windows server environment. Experience liaising with... more ->
Lynx are working with a growing Managed Service Provider based in the Hampshire area who are looking for a 2nd Line Support Engineer to join their team. As the 2nd Line Support Engineer, you will be working within a team of five which involves 1st, 2nd and 3rd Line Engineers. Key Skills & Experience: Minimum of 2 years working in a 2nd Line Support/Service Desk function Understanding of Change Control Processes Full UK Driving Licence & own a car Eligible for SC Clearance Managed Service Provider experience (desirable) The role is office based for the first 4-8 weeks and then there will be... more ->
ROLE: Second Line Application Support Engineer SALARY: Up to £34,000 LOCATION: Coalville (Hybrid with 2 office days per week - Tuesdays & Wednesdays) HOURS: Monday-Friday - Shift patterns on Rota Basis: 7am-3pm, 9am-5pm & 11am-7pm Our client has been embarking on an exciting journey into the SaaS and Serverless technology arena and is continuing to make developments to their product set and applications. This offers a brilliant opportunity to join a constantly evolving technology organisation with a family values core and be able to thrive. You will be joining an established 1st and 2nd Line... more ->
Location - London/Hybrid Working Duration - 3 months My client is ideally looking for a SC Cleared 3rd Line Engineer, someone to provide support to the 3rd Line Information Technology team, and one of which will lead our Service Desk. You will support the wider Information Facilities, & Service Development team on a variety of BAU and project activities. Key responsibilities : Service Desk Technical lead, including escalation point and problem management Line management & mentoring of the Service Desk Technicians Being a Technical subject matter expert and provide 3rd line support for... more ->
Company Description Come join us and make a difference in the world! Discover more at www.necsws.com NO AGENCIES PLEASE Job Description The End user administrator role is to provide a single point of contact for all NEC Employees, to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal Workstation performance. The person will also troubleshoot problem areas (in person, by... more ->
If you're looking for an opportunity to thrive in an environment that keeps up to date with new technology then this could be for you You will need to have been residing in the UK for the last 5 years (as you'll need SC level clearance after joining) Our client is looking for an experienced, 2nd Line Support Engineer with strong experience in a similar role previously and with strong analytical and technical skills, having hands on experience in IT industry. This means working with latest technologies and supporting users is something you'll look forward to. You will need to have experience... more ->
If you fancy working for a close-knit software house where people tend to stay for a long time, in no small part because of the culture and industry they're working in....Then this is the ideal IT Management role for you! This is a newly created role within the business and I'm looking for a seasoned IT Manager to come in and lead a talented team, taking the reigns on their daily workloads, but also managing their potential growth and progression. Their products and applications are truly enterprise-scale and their users 100+ countries. My client develop enterprise-scale software for a global... more ->
JOB TITLE: SC cleared Solution Support Engineer LOCATION: Aldermaston, SALARY: £56,525 WORKING HOURS: Standard office hours 9 day working fortnight, every other Friday off Holding SC or DV clearance is a MUST. Due to the clearance required we can only progress with British nationals Purpose of the role We are looking for customer-focused and enthusiastic candidate for the Software Discovery and Packaging Team, who has a genuine interest in solving IT issues and is empathetic to our client needs and requirements. The applicant should have a very good understanding of software application... more ->
Oracle HR Administration & Helpdesk Support (Oracle HCM and Payroll) £200 per day - INSIDE IR35 (must use Payroll Company) - 6 months - ASAP Start Winchester location - Hybrid working 2/3 days per week We have a 6 month contract available for a HR/Payroll People person to work as part of a direct Helpdesk team. Tasked with enhancing information relating to self-service via the Intranet and identifying ways of working to heighten colleague experiences. Responsibilities as part of People Services Helpdesk Function. Provide effective administration of job details through Oracle HCM system Lead... more ->
1st Line Service Desk Support Analyst - Nottingham £27,000pa + £5000pa On Call Allowance (On-Call Rota is 1 Week in 8) + Full Benefits Package + Career Development. Nottingham City Centre + Hybrid Working also - 6 Week Rota (3 x Weeks at Home then 3 x Weeks in the Office) This role requires the flexibility to do rotational day shifts between 06:00 and 19:00 This established and well known Legal company ranked No 1 in the UK, are seeking a committed and professional Service Desk Analyst to offers 1st Line Support to their UK wide user base. Reporting to the Service Desk Delivery Manager, you... more ->