Methods are looking for a SC Cleared, Lead Azure Technical Engineer to work with on projects within the Methods portfolio. You will be expected to achieve the ?resolution (both reactive and proactive) of problems throughout the information system life cycle, including classification, prioritisation and initiation of action.

Key Tasks

• Provide consistent high-quality support to internal and external customers, taking ownership of user problems and proactively dealing with any issues preventing resolution.
• Maintain awareness of all relevant Service Level Agreements
• Provide support services for Microsoft cloud related technologies: Azure, Modern Workplace/Office 365, Power Platform, etc.
• Systematically interpret user problems and identify solutions, interrogating data sources to expand knowledge considering contextually relevant information.
• Troubleshoot advanced issues in all scenarios including but not limited to end user compute, server and infrastructure components, and cloud platforms, and proactively identify and investigate potential wider impact
• Provide support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc. Proactively identify and communicate current and potential issues using a variety of methods including monitoring and service management tools
• Identify and communicate opportunities for upstream process changes and/or system configuration changes
• Create, use and share PowerShell scripts for device, server, account, and resource configuration and management tasks
• Deliver a high standard of customer service for all support queries
• Maintain accurate records of customer interactions, capturing sufficiently detailed information from customers.
• Document and share troubleshooting techniques used to successfully resolve complex problems
• Update records of customer environments to reflect actions taken
• Respond in a timely manner to proactive monitoring alerts to meet contractual Service Level Agreements.
  Stay up-to-date on customers' application landscapes
• Analyse and improve knowledge database to reduce resolution times and improve contact outcomes

Accountabilities:

• Timely answering of support queries from both customers and colleagues
• Maintain ownership of escalated issues through to resolution
• Help junior colleagues use various sources to find potential'solutions
• Discuss resolution of complex problems with colleagues to help them successfully resolve similar issues in the future
• Communicate relevant updates in daily stand ups' and as requested
• Collaborate with peers across the wider organisation to bring additional knowledge into Managed'services
• Share knowledge with team members
• Support the development of junior colleagues by modelling desirable behaviours
• Ensure patch management is effective and all customer assets within our scope of responsibility are updated with the latest patches
• Provide updates, status, and completion information to management

Please apply now for full details. If you are not SC cleared or have recently used your SC clearance within the last 12 months, unfortunately we will be unable to consider your profile for this role.

This role will require you to have Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected. Details of this will be discussed with you at interview