IT Infrastructure Technician

Key benefits include:

• Attractive salary based on experience
• Annual bonus
• Pension matched to 7.5%
• Earn an extra day off per month with time in lieu
• Free onsite gym
• 25 days holiday
• Free parking/electric charging
• Based onsite Redhill

Opportunity for an IT Infrastructure Technician with a successful, growing organization with headquarters based in Redhill, Surrey.

In this role, you will provide IT infrastructure support to the organization, its client projects and its staff. You will work as part of the IT team delivering a quality 24/7 service to internal users (both at HQ and remote users) and nominated customer gateways, Servers and laptops.

Please note you must be eligible for and happy to undergo UK Security Clearance (SC/DV) if you don't already hold it.

Key Responsibilities will include:

• Build laptops, PC's according to internal & customer specifications and inline with company security policies and accreditation standards, including the creation of standardised build images.
• Ensure smooth running and patching of the desktop environment. Monitoring usage/performance, ensuring they are working efficiently, including tight controls on hardware/software obsolesce
• Manage and support onsite A/V equipment including Video Conferencing, Projectors etc.
• Follow departmental change control process and procedures.
• Adhere to organization cyber security policies.
• Assist with the administration of nominated customer IT equipment and networks.
• Be part of the support team for user fault finding and solving problems, ensuring you own the problem until resolved ensuring users are regularly informed of progress and that all issues are logged within Service Desk.
• Work with external suppliers where support cannot be done in house to assist IT with problem resolution.
• Be part of the 24/7 on call IT rota responding to emergencies as required including remote access or site visits for NSSLGlobal corporate network and users as well as nominated customer networks.

Support the IT Infrastructure Engineers as required in providing:

• Support the IT Hosting Infrastructure as required including Storage, Virtual Environments, Email, Backups(recovery/monitoring)
• Support the IT Security Infrastructure as required, including Antivirus, Update/Patch management, Web Filtering
• Support the Telephony equipment and Servers, installation of telephones onto desks.
• Support the remote working environment including VPN's and RDP.

Key skills and experience required:

Mandatory

• HND/Degree or equivalent in Computer Science or related discipline OR at least 5 years applicable experience working in a demanding environment within a busy 100+ user network including remote sites/users.
• Broad range of technical skills is required in terms of diverse IT hardware and business applications.
• Sound technical knowledge of core Microsoft Windows 10/11 desktop environments, including building, troubleshooting, patching
• Sound technical knowledge of Windows Server 2019/2022 administration skills
• Good understanding of IT Security (anti-virus, hard drive encryption, authentication)
• Experience of Microsoft Exchange and Email services such as spam filtering and cloud continuity/messaging services.
• Previous experience covering 1st/2nd line support roles.
• Must be able to achieve Security Clearance (SC/DV).

Desirable

• Sound technical knowledge of Windows Group Policies and Active Directory would be highly advantageous.
• Sound technical knowledge of any of the following: Endpoint Central, McAfee/Trellix Security, WebMarshal, Veeam
• Sound technical knowledge of Virtual Environments (VMware)
• Experience of administering and supporting Mitel phone system.
• Relevant Microsoft qualifications.
• Experience of administering/supporting Blackberry UEM and mobile device management (MDM).