Customer Delivery Engineer Technical Lead - Turkish Speaking

Location: Based in Istanbul, Turkey

Duration: 1 Year (Possible Extension)

Rate: Negotiable (please tell us what you are looking for)

• Cisco ACI Deployment: Design, deploy, migration - Must to have
• Cisco Nexus skill - Good to have.
• R&S - Skill Good to have.
• Candidate to Support end-customer team for migration, maintenance also.
• Relevant Certifications - Good to have but not necessary.
• Turkish Speaker - Must to have
• Working Experience - 6 to 8 years - Must to have.
• Location is Istanbul
• End Customer is Telco/Service Provider
• Duration: 1 year (extendable)

Job Spec:

• Leads customer delivery engagements and/or provides escalation support for large scale solutions and complex issues through deep technical expertise
• Provides leadership capabilities and insight for creation and sharing of intellectual capital, influence the Engineering team to improve products, actively mentors and develops others
• Thought leader; collaborates cross functionally with internal stakeholders to showcase the value of Cisco services and solutions to customers
• Drives customer technology transitions, influencing solution architectures and services
• Builds customer simulations to resolve/validate complex problems and compatibility issues
• Leads creation and dissemination of technical collateral, intellectual capital, documentation and knowledge transfer
• Provides technical expertise and escalation support in documenting and resolving technical problems found in products and solutions
• Mentors and develops others

Role Specific Responsibilities:

• Contribute effectively in the areas of Customer Problem Resolution; Innovation; Engineering Engagement; Intellectual Capital; Talent Development
• Actively mentors and develops others
• Leads the creation and sharing of intellectual property (content, training) including digital intellectual property (eg scripts, software assets) in the most productive manner for various audiences, customers.
• Interacts effectively with Engineering to solve complex problems, identifies serviceability issues and drives resolution of the issues with Engineering and other organizations.
• Provides technical expertise and guidance to resolve complex customer problems in support of escalations.
• Owner and keeper of our culture
• Continuously learning and strengthening technical skills for relevant technical domain and adjacent technologies.

Support Services:

• Actively works with Engineering teams for addressing systemic product issues along with driving usability and serviceability concerns.
• Drives and facilitates NPI/TOI delivery for product and feature updates

Professional Services:

• Based on project requirements, consults and works with customers and Cisco stakeholders to plan, design, install, configure, integrate and/or optimize Cisco's suite of products, services to accelerate business outcomes
• Supports presale activities and translate business requirements into solution design

Scope:

• Interfaces internally and externally with customers, senior leadership, other Engineers, Partners, field personnel, CAP Managers, and internal engineering departments and product organizations.

Complexity:

• Is a technical expert in a broad area covering multiple technologies. Applies expected product behavior across industry practices.
• Knows how the technology is expected to work in the industry.

Expertise:

• Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 8+ years related experience.

Education:

• B.S./B.A. or equivalent degree.
• Cisco CCNA certification.
• Written CCIE strongly preferred and pursuing one specialty certification